How To Enable Mega Menu - Question | JoomShaper
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How To Enable Mega Menu

Dmitriy

Dmitriy

Helix Framework 1 month ago

Please answer the question, a lot of time has passed. I did everything you wrote, but the menu doesn't work

https://www.joomshaper.com/forum/question/33578#qa-answer-160721

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #162471

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Dmitriy
Dmitriy
Accepted Answer
1 month ago #162482

Hi! Done

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #162517

Initially, no clue was found. After downloading your site backup I have tested it on my local host. It works fine. I think your server is blocked from loading the resources of Helix. Thanks

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Dmitriy
Dmitriy
Accepted Answer
1 month ago #162577

It's a pity. What can I do to make the menu work?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #162588

Before contact your server provider, I would request to you download a backup and check your site locally and then contact your hosting server provider. Thanks

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