Pb Menu Dissappear - Question | JoomShaper

Pb Menu Dissappear

KM

Kostas Mantas

SP Page Builder 1 month ago

my menu has disappeared I send url user and pass

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14 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #162355

Your issue has been solved now. Please check now and let me know,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #162123

Hi there!

Sorry for your issue.

Which menu are you talking about, please? Can you send some screenshot indicating that area?

Moreover, the URL you have shared can not be reached from my end. Would you please check?

Best Regards

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KM
Kostas Mantas
Accepted Answer
1 month ago #162126

my mistake i resend you the hidden content The main menu missing at the top https://prnt.sc/o1Yf8elhWH_v

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KM
Kostas Mantas
Accepted Answer
1 month ago #162208

any news about this please?

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KM
Kostas Mantas
Accepted Answer
1 month ago #162319

i still have no respond about my problem. I am very dissapointed with service and support

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #162326

Hi there!

Sorry for the delay.

Would you please assure that you have a full site backup and I can test in your site to which you have given access above? Can I take backup also to test it on my local?

Best Regards

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KM
Kostas Mantas
Accepted Answer
1 month ago #162332

yes you can take backup to test it on your local

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KM
Kostas Mantas
Accepted Answer
1 month ago #162350

i also noticed that the helix didn't work properly.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #162351

Let me check.

Akeeba backup wasn't there. I have installed it and now taking a full site backup.

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KM
Kostas Mantas
Accepted Answer
1 month ago #162352

ok... I suppose you need more time

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KM
Kostas Mantas
Accepted Answer
1 month ago #162356

yes menu works fine. the only issu is tha i lost all css code i wrote but if we cant find it small problem, i will wrote it again

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #162506

Hi,

Oh, I didn't realise that loss. However, there is a backup of your site, you will find it under Akeeba backup. So you can use that any test environment to get fetched what you have lost.

Thanks for confirming the menu works fine now:)

Best Regards

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KM
Kostas Mantas
Accepted Answer
1 month ago #162680

sorry again i have the same issue. i post this https://www.joomshaper.com/forum/question/33950 and after that change my site broke again with the same problem and i lost one more time the entire custom code

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #163261

Hi Kostas Mantas,

Sorry to hear that. I can see another agent is helping you in that forum post.

Hope it will be solved soon.

Thanks!

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