Unable To Upload Images - Question | JoomShaper

Unable To Upload Images

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Gavin Hogan

SP Page Builder 2 months ago

Hi, i am unable to upload images with error code of 500.

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14 Answers
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Gavin Hogan
Accepted Answer
2 months ago #161662

Each time i upload the new version of SP Pagebuilder, i lose the slideshow.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #161740

Hello Gavin Hogan

Where can you not upload the image? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

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GH
Gavin Hogan
Accepted Answer
1 month ago #162218

![(https://ibb.co/sJ30w2b)]

As per the screenshot, the upload never completes and remains at 100%

Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #162250

Sorry, your given credentials do not match. Please check and share again.

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Gavin Hogan
Accepted Answer
1 month ago #162258

Hi, i just tried and they work fine .. please use the new credentials provided

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #162286

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

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Gavin Hogan
Accepted Answer
1 month ago #162309

Share link in hidden content

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #162387

Please update to SP Page Builder 5. Upload image will work. We have limited support for SP Page Builder 3.

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Gavin Hogan
Accepted Answer
1 month ago #162397

I already tried that and had the same issue so tried again with the earlier version, screenshot link below

https://ibb.co/37ggXz3

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #162422

I have taken your site backup and updated SP Page Builder on the site. It seems to be okay with image upload. Please check this backup (in the hidden content) on your server. Follow this tutorial if needed.

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Gavin Hogan
Accepted Answer
1 month ago #162769

Hi, Your file was no help unfortunately.

I have since purchased the new version of the template and updated SP Page Builder to latest version and still cannot upload images...

Also, when i upgrade the version of SP Page Builder i lose the slideshow from the template.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #163283

I have successfully uploaded a file on your SP Page Builder Media Manager. Please check it.

Screenshot at Jul 29 16-03-08.png

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Silvio Senger
Accepted Answer
1 month ago #163238

I have a similar problem to Gavin. After updating SP Page Builder from 3.8.10 to 5.3.4, I lost the slideshow. After I downgraded back to 3.8.10, I can no longer upload images. The upload bar remains at 100%. What can I do?

Greetings Silvio

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #163284

Hello Silvio Senger

Please post a new question regarding your issue. We will check and help you.

Best regards

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