Unable Submit Form - Question | JoomShaper

Unable Submit Form

PC

Petr Chudoba

SP Page Builder 2 months ago

Hello everyone,

In February this year we had a big problem with submitting the form. It takes a long time to process the form. At the end the user gets a confirmation, but we don't get anything. We were also missing the function to save the values in the database as well. Today I have created a plugin to capture the data before the getAjax function for e-mail sending. This plugin works. I see a lot of data stored in the database. I also get all mails as originator. But my colleague who is the receiver doesn't get any e-mail. And the form remains and nothing happens on the screen. We have a redirect page for users. Could you please check? What is going on?

Thank you for helping.

Petr

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2 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #161524

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. We are working on this issue. We will try to share a patch by tomorrow or next working day.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #161619

No clue found to solve your issue. Please allow us time. Thanks

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