Cannot Lower Characters In PB After Update - Question | JoomShaper

Cannot Lower Characters In PB After Update

B

Berufskolleg für Technik und Gestaltung

SP Page Builder 2 months ago

Hi Team,

after having updated to PB 5 the lowering of characters that I used in former articles are gone. I also cannot lower them again.

What could be a solution here? Thanks for advice.

Best Isabelle

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10 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 months ago #160164

Hi

Thanks for contacting us. Could you please give me your site URL and also screenshot of your issue? I need to check.

-Regards.

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B
Berufskolleg für Technik und Gestaltung
Accepted Answer
2 months ago #160175

https://www.btg-ge.eu/index.php/de/mehr-als-unterricht-2/aktuelles/h2vocationallab-im-btg-vorstellung-bei-tagung-zur-beruflichen-bildung-fuer-energiewende

Here is an example: It reads H2O. HOwever the 2 should be lowered. I am attaching a screenshot of how it should louk like. It previously worked finde. It started with the upgrade to SP 5. (https://ibb.co/9qBhv7S)

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 months ago #160211

It can be caused by lazy load function. You have to disable it from template settings.

For more help you can follow the documentation below:

https://www.joomshaper.com/documentation/helix-framework/advanced

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #160227

Hi,

what style you used before? Maybe you used extra HTML tag for "2" that now is not visible.

For example : <sub>2</sub>

Now your HTML code looks like that:

<h1 itemprop="headline">
H2VocationalLab im btg – Vorstellung bei Tagung zur beruflichen Bildung für Energiewende </h1>
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B
Berufskolleg für Technik und Gestaltung
Accepted Answer
2 months ago #160233

Hi Paul,

No, I haven't used an extra HTML tag. I not only need the subscript character in one head. I use it frequzently, also in inline textt.

Best

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #160239

So I don't know how it was done before (in CSS/HTML) to tell you how it can be fixed fast now.

If you can recover older website on subdomain old.btg-ge.eu - it will help a lot!

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B
Berufskolleg für Technik und Gestaltung
Accepted Answer
2 months ago #160244

Hi,

I will recover it on my local server. Please let me know what exactly do you need in order to provide you screenshots.

Thank you

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #160245

Screenshot, I saw it already. So I know what styling is missing.

All I need link to "old" site (URL) where I can see that >> https://ibb.co/9qBhv7S in text.

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B
Berufskolleg für Technik und Gestaltung
Accepted Answer
2 months ago #160255

Hi. That was just an example. Since the update is live I cannot restore the original. Would it not be possible to just help me with how to subscript letters in Pagebuilder5? That would be the easiest. I can then lower all characters that I need.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #160260

Use test subdomain and install backup from .jpa - it will be easier for me.

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