Hi there!

Thanks for reaching out.

Would you please check the following troubleshooting points to see if it helps!

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#pages-list-or-editor-not-working-white-screen

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-cannot-load-page-templates-and-or-sections-library-or-use-front-end-editor-span-class-h4-br-span

Best Regards

Checked all. No new plugin. All caches clear. Works perfect until Update PB and Helix. Same problem with other browsers and other PC's.

Made new installation. Still the same problem. I need urgent help.

Enabled debug. Error-Msg: Content-Encoding-error

Need help, pleaese. i deinstalled Page Builder. New installation of PB 5.3.1 Same error. Must be problem of Helix 2.1. All plugings deactivated. Still the same error: Error-Msg: Content-Encoding-error Please send me link with the former version of Helix.

Since 5 days I'm waiting for help. Is there no more support? I purchased 3 licenses from you. For a product that no longer works after an update and there is no support.

Just Installed PB 5.3.2 Still the same error: Content-Encoding-error

Just Installed Helix 2.1.1 Still the same error: Content-Encoding-error

Hello Klaus, i had this behaviour in the past too.

I figured out, that my "I don't care about cookies" Addon in my Browser disturbed SPPB Frontend editing after deleting the Browser Cache. After deactivating and reloading SPPB Frontend i saw the Accept Cookies Button. After pushing it i was able to use Frontend editing again.

Maybe this helps you to find out what the problem is.

Hello BOFH Thanks for the tip. I did everything like that. Unfortunately the screen still remains blank. Do you have any idea why no one from SP Support is contacting you? Do they still have support? Regards

It's weekend...

I long weekend. Wait now one week for answer.

Maybe this helps you:

https://www.joomshaper.com/forum/question/32850

I dont use Rocket Loader. I had disabled all custom Plugins. No changes.

Weird.

Goto Helix Ultimate Settings -> Advanced -> SCSS -> Enable it -> Save -> Disable it -> Save

Try again in Joomla Clear Cache -> Delete All -> Clear Expired Cache.

If you have something like JCH Optimize also go there and press "Clean cache".

Goto SP Page Builder Pro -> Settings -> Purge Cached CSS -> Save Changes. Check if "Frontend Editing" is there activated.

In your Browser deactivate all Add-ons -> goto privacy -> Manage data -> Search your Website -> Delete selected -> Close all Browser windows -> Open your Frontend Editor.

If nothing changes make a Video for the Support.

Made it. Nothing changes. Thats not a problem of the PC. I had tried on other browsers and other PC's All the same result.

Hi Klaus,

Sorry for the unwanted delay.

I have checked your backend. The template you are using is not from us. I have found that, the template suggesting to use PHP 8.1 with Joomla 5.

https://agethemes.com/downloads/at-fishing-free-responsive-fishing-joomla-template/

Would you please downgrade to PHP 8.1, clear caches, then check again?

Did you ask help from your template provider also?

Best Regards

Same problem. I was on PHP 8.1 when i reported the problem.

It work fine until the last Helix Update and Page Builder Update.

Start of report: After installing PB 5.3.1 and Helix 2.1.0 frontend editor not working. Empty screen. Cache and browser cache are empty.

Now i'm on 5.3.2 and Helix 2.1.1. The problem is still there.

Regards

And now? Another week for an answer?

Someone has to take care of this error and fix it!!!!

Hi Klaus,

As I asked you about, did you ask help from your template provider?

Please make sure the template is compatible with the latest Helix Ultimate and SPPB versions. If the template is not, kindly downgrade to which vertions the template supports.

Best Regards

Template provider says: No problem with latest SPPB and Helix version.

I change to cassiopeia and the result is the same: Empty screen.

When will I finally get help? I have answered your questions. The template supports the latest Joomla version. Is Paul Frankowski still in your company? I'm sure he would have found the error long ago.

Hello Klaus Liedtke

Apology for your experience. I have taken your site backup and checking your issue on my localhost. It seems that you are having blank frontend editor on some specific addons like Feature Box, Opt-in Form etc. Please allow me some time to investigate more and get a solution.

Best regards

ok Ofi,

Only for your information: If i deactived all plugins and the component "DSGVO" the problems is still there. The problem starts after installing Page Builder 5.3.0 and Helix 2.1.0. The problem stays also after installing 5.3.2 and Helix 2.1.1.

Thanks for help.

Wihout the frontend editor its not nice to create pages.

Regards

Please disable this plugin System - SEO Friendly Links and Images Pro - SEOFLI and then check your issue. It is working fine on my localhost after disabling it. Also, your template might have some issues. So, check it on Casseopeia to be sure. If it works with Casseopeia and not in your template, then please contact with your template provider for support.

https://prnt.sc/odlEPgGFGKhq

Plugin disabled. Cache clear Browser-Cache clear

The problem is still there.

Please activate your access so that I can check by myself.

Access is activ.

I installed PB Version 5.3.3. Unfortunally no changes.

I reactivated plugin System - SEO Friendly Links and Images Pro - SEOFLI

I have edited the files in this location:

templates/at_fishing/features

and updated SP Page Builder. Frontend editor works fine. Please check this backup on your server. I have shared it on the hidden content.

Hi Ofi,

Thanks for your engagement. I copied all files from templates/at_fishing/features from your backup to my server. I updated PB to Version 5.3.4 Cleared browser chache and cache.

No changes. Still the same error.

Please share your admin access again and FTP access (cPanel) to check the issue.

Still same password.

Hi Ofi,

Some news about this problem ?

Once again:

Some news about this problem ?

Since 1 month waiting.

Once again:

Some news about this problem ?

Since 2 month waiting.

My sincere apology for the delay. I have lost your site backup. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check and fix it on my localhost. Then I will share it with you.

Hi Ofi,

Made the backup. How i can share it here?

Regards

Please share it via any drive link. For example, Google Drive, Files, One Drive etc.

Here the file:

Please share public view access to get the file.

prnt.sc/xBrMUKHysRJK

done

I have checked the backup on my localhost. It works fine with Casseopeia template. I had to disable Seofli to use frontend editor. The problem is with your template. Please contact your template support.

I had disable Seofli. I use Casseopeia. Same Error. It's not the template.

Please share your admin access and cPanel or FTP access again. I will check it directly on your site. Make sure that you have a backup with you so that I can work independently.

ok